My journey to Workspot and the Center of Excellence for Cloud PCs is unique. Prior to joining the company as Field CTO, I spent two decades in the AEC industry where I spent the last eight years leading the IT team at a major architecture and design firm serving Fortune 500 companies. During my tenure with the firm, among many other achievements, was our strategic move to the public cloud, including adoption of Workspot Cloud PCs, and GPU cloud workstations.
Inspiration Strikes
The Workspot implementation was so successful, and the results for the firm and for our customers so inspiring to me personally, that I decided I needed to help other organizations successfully implement their digital transformation strategies. I needed to help spread the word about Workspot’s Cloud PC platform to as many organizations as possible. Having been through the deployment and management experience first-hand, I strongly believe that this is the best way to modernize end user computing and that Cloud PCs are the future of EUC. That’s how I became a part of the Workspot family. Today I spend much of my time talking with prospects and customers to understand their needs and share my experience.
Workspot has a reputation for amazing customer success and customer support services. When I sat in the seat as a customer, it was the exposure I had to the Customer Success Team during our solution evaluation process that was one of the strongest selling points for Workspot’s solution. The care and feeding Workspot customers receive during the pre-sales and deployment processes, along with the ongoing check-ins to ensure we were deriving maximum value from the SaaS platform, is like nothing I have ever experienced – especially from a technology vendor. I had complete confidence that the firm was in the right hands to ensure the successful delivery of our unified end-user compute environment.
The Workspot Center of Excellence
After joining Workspot, I quickly discovered an important element of our corporate DNA: A culture of learning. Intellectual curiosity is a powerful force, and there is no shortage of it at Workspot. Because of it, innovation originates in a variety of places, from board members, executive management, our customer success and support teams, and of course, from our amazing engineering team. But a primary and essential source of innovation is our customers, from whom we are continually learning. As the world changes and customer requirements evolve, we’re right there in the middle of it with them, listening, learning, and creating. To further the impact of our culture of learning, we are announcing the creation of the Workspot Center of Excellence (COE) for Cloud PCs, and I am proud to be heading up this organization of outstanding people in support of our customers. There are three cornerstones of the COE: People, Processes and Tools. I want to share my thoughts on each of them.
Our People
The mission of the Workspot Center of Excellence team is to ensure our customers’ success throughout their Cloud PC journey. The Workspot Customer Success Team embeds within your IT team as your trusted advisors, acting as an extension to your team. They make use of innovative, proprietary tools to proactively manage and monitor your Cloud PC environment. They collaborate with your technology team on an ongoing basis to identify Cloud PC performance and connectivity issues, analyze root causes, and interface with key third parties on your behalf, such as IaaS vendors, Intel, AMD, and Nvidia as needed to get to a quick resolution.
Customer-Centric Processes
Workspot has developed processes and methodologies that have been proven over and over to deliver the fastest time-to-value in the industry and ensure the long-term success of your Cloud PC implementation. Our ADIME Methodology, Onboarding Services, outstanding Customer Support, Customer Success Update Meetings, and Executive Business Reviews are all carefully defined processes aimed at business uptime, addressing new requirements, and innovating together.
Innovative Tools
Workspot is the only vendor that has deployed enterprise-grade Cloud PCs for more than 5 years. As a result, we’ve gained a deep understanding of what it takes to operate a highly reliable service that meets complex enterprise requirements. From our massively scalable Workspot Control – architected for the industry’s strongest Cloud PC security – to our big data collection, trending and analysis engine, Workspot Watch and our Network Operations Center, our innovative toolset helps maximize business productivity.
The Bottom Line
Customer success is everything and Workspot far surpasses the technology and customer success capabilities of competitive solutions. It is the delivered outcomes of the Workspot Center of Excellence that sets us apart in an industry that has been notorious for broken promises.
Ready to learn more? Schedule a demo with our product experts and let’s explore the possibilities for modernizing end user computing in your organization.
Customer Success Program
