What’s wrong with VDI today?
Legacy VDI solutions are complex and expensive. In order to deploy VDI for their end users, IT teams undertake a months-long (and sometimes years-long!) project that includes:
- Hiring consultants to design the deployment architecture
- Conducting a proof of concept to determine the solutions of choice
- Purchasing software, servers, and storage necessary to run the virtual desktops
- Hiring consultants to implement the solution
- Running user pilots and refining the deployment
And finally, once the VDI deployment is in production, IT is saddled with the ongoing challenges and growing operational expense of running a mission-critical service for the business, while having to continuously apply patches, perform upgrades, and troubleshoot hardware and software failures.
In response to customer demand to simplify VDI deployments, many service providers offer hosted solutions –utilizing Citrix XenDesktop and VMware Horizon–in their data center. Oftentimes, these desktops are limited to sessions on a Windows Server rather than a real Windows 10 desktop; although these hosted desktops can satisfy a limited set of use cases, in practice they are fraught with downstream problems for customers.
One of the biggest issues with legacy VDI solutions is that they are built on a single-tenant architecture. Hosting legacy VDI solutions only amplifies the high operational costs and unmanageable complexity caused by the single-tenant structure. This architecture means that the service provider must manage, patch, upgrade and troubleshoot each customer individually. As a result, there is a high cost associated with managing all this complexity—and providers pass that cost along to customers.
Other virtual desktop providers offer cloud desktop services in one or more public clouds, but they rely heavily on the customer having in-house expertise to deploy and manage desktops and apps. These solutions are either not enterprise-ready, or they suffer from the inherent complexity of their legacy roots; in either case they do not serve customers well.